Privacy Policy

South West Property Surveys (trading as SOUTH WEST PROPERTY SURVEYS LTD) is a RICS regulated surveying practice based in Trowbridge, Wiltshire. We are the data controller for the personal information we collect through this website and in the course of providing our services.

We may collect the following personal data from you:

• Your full name
• Email address
• Phone number
• Property address (the property to be surveyed)
• Details of the survey or service you are enquiring about
• Any additional information you provide in your enquiry

We collect this information when you submit an enquiry via our contact form, contact us by email or telephone, or engage us to carry out a survey or valuation.

We use your personal data to:

• Respond to your enquiry and provide a quotation
• Carry out the survey or valuation service you have requested
• Send you your survey report and related correspondence
• Process payment for our services
• Comply with our legal and regulatory obligations as a RICS regulated firm
• Send you a confirmation email with fee and payment details upon enquiry

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for marketing.

We process your personal data on the following legal bases under UK GDPR:

• Contract — processing is necessary to fulfil the survey or valuation service you have requested
• Legitimate interests — responding to enquiries and managing our business operations
• Legal obligation — complying with RICS regulatory requirements and applicable law

We retain personal data and survey records for a minimum of 6 years from the date of the survey or last contact, in line with RICS professional requirements and standard limitation periods for professional negligence claims.

Enquiries that do not result in a booking will be retained for 12 months and then securely deleted.

We do not sell, rent or share your personal data with third parties for commercial purposes. We may share your data only in the following limited circumstances:

• With RICS if required as part of a regulatory investigation or complaint
• With our professional indemnity insurers if a claim is made
• Where required by law or court order

Our website may use essential cookies to ensure the site functions correctly. We do not use tracking, advertising or analytics cookies without your consent. By using our website, you consent to the use of essential cookies only.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data (subject to legal retention requirements)
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to processing based on legitimate interests
• Right to data portability — you can request your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all data transmitted via our contact form.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours and inform you without undue delay.

If you have concerns about how we handle your personal data, please contact us in the first instance at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time:

ICO: ico.org.uk
Helpline: 0303 123 1113

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.